PRIVACY POLICY

At Otto Travels, a travel brand operated by Otto Global Integrated Business Hub (“Otto Travels”, “we”, “us” or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, contact us, request our services, make a booking, submit documents, or otherwise interact with us.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Otto Travels is a travel consultancy and experience curation brand operated by Otto Global Integrated Business Hub, a business registered in Nigeria.

We provide services including travel planning, vacation planning, destination events and celebrations, corporate and group travel, visa assistance and consultation, travel logistics, local immersion experiences and related travel support.

For questions regarding this Privacy Policy or how we handle your personal information, please contact us through the contact details provided on our website.

2. Information We Collect

Depending on the services you request, we may collect different types of personal information, including:

A. Information you provide directly

This may include:

  • Full name

  • Date of birth

  • Gender, where required for a travel service

  • Nationality

  • Passport information and passport copies

  • National identification information, where required

  • Contact details, including telephone number, email address and residential address

  • Emergency contact information

  • Travel dates and destinations

  • Flight, hotel and transportation preferences

  • Visa and immigration information

  • Employment or business information where relevant to a visa or travel application

  • Financial information or supporting financial documents where required for a visa application or other travel service

  • Information relating to travel companions, family members or members of a group travelling with you

  • Special travel requirements or preferences that you choose to provide

  • Information contained in documents you submit to us

  • Communications and correspondence between you and Otto Travels

B. Payment information

When you make a payment for our services, payment information may be processed through third-party payment providers.

Where applicable, we may receive limited information relating to a transaction, such as the amount paid, payment status, transaction reference and payer details.

We generally do not need to receive or store your complete card number, CVV or other sensitive card credentials. Such information is normally handled directly by the relevant payment provider in accordance with its own privacy and security practices.

C. Information collected automatically

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration and the technologies we use.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Approximate location derived from technical information

  • Date and time of visits

  • Website usage and interaction information

3. How We Use Your Information

We may use your personal information for legitimate business and service-related purposes, including to:

  • Respond to enquiries and requests

  • Prepare travel proposals and itineraries

  • Provide travel planning and consultancy services

  • Arrange flights, accommodation, transportation, tours, activities and other travel services

  • Assist with visa applications and related documentation

  • Communicate with airlines, hotels, destination management companies, transportation providers, visa application centres, embassies, consulates and other relevant service providers where necessary to provide the services you have requested

  • Coordinate destination events, celebrations, group travel and other travel experiences

  • Process and administer payments

  • Confirm bookings and reservations

  • Communicate important information relating to your trip

  • Provide customer support before, during and after a trip

  • Maintain records of transactions and client engagements

  • Prevent fraud, misuse or unauthorised activity

  • Improve our services, website and customer experience

  • Send marketing communications where permitted and, where required, with your consent

  • Meet applicable legal, regulatory, accounting or administrative requirements

  • Protect our legal rights and interests

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4. Travel and Visa Information

Travel services often require us to handle information that is more sensitive than ordinary contact information.

For example, visa-related services may require passport information, employment details, financial documents, travel history, accommodation details, invitation letters and other supporting documentation.

Where you provide such information to us, we will use it only as reasonably necessary to provide the requested service, complete the relevant application or transaction, communicate with the appropriate parties, comply with legal requirements, or otherwise fulfil the purpose for which the information was provided.

You should only provide information belonging to another person where you are authorised to do so.

5. Sharing Your Information

We do not sell or rent your personal information.

However, providing travel services may require us to share relevant information with third parties.

Depending on the service you request, these may include:

  • Airlines and airline booking platforms

  • Hotels and accommodation providers

  • Transportation companies

  • Tour operators and destination management companies

  • Visa application centres

  • Embassies and consulates

  • Travel insurance providers

  • Payment processors and financial institutions

  • Technology and booking platforms

  • Professional advisers and service providers assisting our business

  • Event organisers and other parties involved in a trip or destination event

  • Government authorities or regulatory bodies where disclosure is required or permitted by law

We aim to share only information that is reasonably necessary for the relevant service or purpose.

Some of these organisations may have their own privacy policies and terms governing how they process your information.

6. International Transfers of Personal Information

Because travel is an international service, your information may sometimes need to be transferred to or accessed by organisations located outside Nigeria.

For example, information may need to be provided to an airline, hotel, visa authority, embassy, tour operator or other travel service provider in another country.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the information is handled in accordance with applicable data-protection requirements and appropriate safeguards.

7. Legal Basis for Processing

Where applicable, we process personal information on one or more lawful grounds recognised under applicable data-protection law.

Depending on the circumstances, this may include:

  • Your consent

  • Taking steps at your request before entering into a contract

  • Performing a contract or providing services you have requested

  • Complying with a legal or regulatory obligation

  • Protecting legitimate business interests where permitted by law

  • Protecting your vital interests or those of another person in circumstances permitted by law

Where we rely on consent, you may withdraw your consent where applicable. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

8. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

These measures may include:

  • Restricting access to personal information to people who need it for legitimate business purposes

  • Using appropriate password and access controls

  • Taking reasonable precautions when transmitting documents electronically

  • Using reputable third-party service providers where appropriate

  • Maintaining appropriate business and operational procedures for handling personal information

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable precautions when sending sensitive documents to us, including ensuring that you are communicating through the correct Otto Travels contact channels.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal, tax, accounting or regulatory obligations.

The period for which information is retained will depend on the nature of the information and the reason it was collected.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate.

10. Cookies and Website Technologies

Our website may use cookies or similar technologies to improve website functionality, understand website usage, remember preferences and, where applicable, support analytics or marketing activities.

Some cookies may be necessary for the website to function, while others may be optional.

Where required by applicable law, we will provide appropriate information and choices regarding non-essential cookies.

You can also adjust cookie settings through your browser. Disabling certain cookies may affect some website functionality.

11. Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about Otto Travels, including travel updates, new services, destination ideas, offers, events or other communications that may be relevant to our services.

Where consent is required, we will seek the appropriate consent.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send you essential service-related communications, such as booking confirmations, payment information, visa updates or other messages necessary to provide a service you have requested.

12. Your Privacy Rights

Subject to applicable law and any relevant limitations, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where there is no lawful reason for us to continue processing it

  • Request restriction of certain processing activities

  • Object to certain processing of your information

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is being processed

  • Exercise other rights available to you under applicable data-protection law

To exercise a privacy right or ask a question about your information, please contact us using the contact details published on our website.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our services are generally intended for adults.

Where travel arrangements involve children or minors, we may collect information about them when it is necessary to arrange the requested travel services.

Where appropriate, such information should be provided by a parent, guardian or another person legally authorised to provide it.

We do not knowingly collect children's personal information for unrelated marketing or other purposes.

14. Third-Party Websites and Services

Our website and communications may contain links to third-party websites, booking platforms, payment providers, airlines, hotels, travel suppliers or other services.

Once you leave our website or interact directly with a third-party platform, that organisation's own privacy policy and terms may apply.

Otto Travels is not responsible for the privacy practices, security measures or content of third-party websites or services.

We encourage you to review the relevant third party's privacy policy before providing personal information to them.

15. Accuracy of Information

We rely on the information you provide to us to arrange travel services and, where applicable, prepare or support visa applications.

You are responsible for ensuring that information and documents provided to Otto Travels are accurate, complete and up to date.

Providing inaccurate, incomplete or misleading information may affect our ability to provide services or may affect bookings, applications or other travel arrangements.

16. Data Breaches and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and make any notifications required by law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this policy.

We encourage you to review this page periodically for the latest version.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how your personal information has been handled, please contact Otto Travels through the contact information provided on our website.

Otto Travels
A travel brand of Otto Global Integrated Business Hub
28 Dele Ogunbowale Crescent, Lekki Lagos, Nigeria

Email: ottotravelsng@gmail.com; info@ottotravelsng.com
Website: ottotravelsng.com

We will make reasonable efforts to respond to privacy enquiries within the timeframe required by applicable law.

19. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the relevant data-protection regulatory authority, including the Nigeria Data Protection Commission (NDPC), where applicable.

By using our website or engaging our services, you acknowledge that you have had an opportunity to review this Privacy Policy.